Product
A complete AI guest-service layer for hotel operations.
GSM combines the simplicity of QR guest access with the operational discipline hotels need: verified stays, AI chat, staff tasks, reports, and controlled hotel behavior.
Verified stay · Room 402
Guest layer
Guests ask naturally. GSM structures everything for the hotel.
The guest experience stays simple, while the operational data behind each request becomes useful for staff and management.
Modules
Built around the real hotel service loop.
The product is not just a chat window. It connects guest communication to daily hotel work.
QR Guest Assistant
Place QR codes in rooms or hotel areas and let guests access support instantly from any browser.
Verified Stay Access
Connect guest requests to active stays, room numbers, and hotel access rules for safer operation.
Hotel AI Behavior
Use hotel-safe AI behavior with service routing, tone settings, multilingual replies, and guest context.
Staff Alerts & Tasks
Convert requests into tasks with priority, department, assignment, status, and resolution visibility.
Voice AI
Offer a premium voice experience for hotels that want natural guest communication.
Knowledge & Policies
Centralize hotel information, FAQs, policies, services, and operational answers in one source.
Staff layer
A command center for reception, housekeeping, maintenance, and management.
Staff work from a clear queue instead of scattered messages. Managers see request volume, status, response quality, and guest satisfaction signals.
Guest scans QR
A QR code in the room or hotel area opens the GSM guest assistant instantly.
AI understands the request
The assistant answers questions or captures service requests in the guest language.
Staff receive a task
Requests are routed to the right team with room, category, priority, and status.
Management sees performance
Hotels track request volume, team response, guest reviews, and operational patterns.
Hotel Command Center
Today at Grand Hotel
Open
18
Overdue
2
In-house
74
QR active
41
Room 402 · Housekeeping
Guest requested extra towels
Room 218 · Voice request
Late checkout question in Spanish
Room Lobby · Concierge
Airport transfer information
Guest feedback collected after resolution
CSAT, review tags, and comments for management visibility.
Book a demo
See how GSM turns guest requests into hotel operations.
We can plan a focused pilot for selected rooms, test guest communication, and review the operational workflow with your reception and management team.