The AI Guest Assistant Built for Hotel Operations
GSM helps hotels answer guest questions instantly, capture service requests clearly, and turn every important guest need into a trackable staff task.
24/7
guest communication
132
languages on Operations and Premium
1
central request dashboard
0
guest app required
Hotel Command Center
Today at Grand Hotel
Open
18
Overdue
2
In-house
74
QR active
41
Room 402 · Housekeeping
Guest requested extra towels
Room 218 · Voice request
Late checkout question in Spanish
Room Lobby · Concierge
Airport transfer information
Guest feedback collected after resolution
CSAT, review tags, and comments for management visibility.
Why hotels need it
Hotel teams lose time when guest communication is scattered.
GSM is designed around the operational reality of hotels: multilingual guests, busy reception teams, lost requests, and management visibility gaps.
Capabilities
Guest communication and staff operations in one premium flow.
Guests get instant help. Staff get structured tasks. Managers get visibility.
QR guest assistant
Guests scan a QR code in the room and receive instant support without downloading an app.
Multilingual AI chat
Guests communicate in their own language while staff receive structured operational context.
Staff alerts and tasks
Requests like housekeeping, maintenance, late checkout, and room service become trackable tasks.
Operations dashboard
Reception and operations teams see conversations, requests, stays, status, and priorities in one place.
Realtime voice AI
Premium voice support gives guests a natural way to ask for help through a polished voice experience.
Verified stay access
Hotel QR mode connects guest conversations to active stays, rooms, and hotel-controlled access rules.
Verified stay · Room 402
Guest experience
No app required. Just scan, ask, and receive support.
GSM keeps the guest journey simple. The hotel can offer a digital assistant in the room without forcing guests to install another app.
Guest scans QR
A QR code in the room or hotel area opens the GSM guest assistant instantly.
AI understands the request
The assistant answers questions or captures service requests in the guest language.
Staff receive a task
Requests are routed to the right team with room, category, priority, and status.
Management sees performance
Hotels track request volume, team response, guest reviews, and operational patterns.
Pricing
Simple launch pricing for hotels.
Choose the plan that matches your property size, operational needs, and level of AI automation.
Starter
For smaller properties that want QR guest support and a website chatbot.
50€ setup
Best for simple guest questions
No team accounts
No verified stay access
Operation
For hotels that want staff alerts, stay access, team routing, and daily operations control.
100€ setup
Realtime voice AI not included
Android Operations App not included
Premium
For premium hotels and groups that want the full AI guest operations experience.
200€ setup
Best for properties that want maximum automation and analytics
Book a demo
See how GSM turns guest requests into hotel operations.
We can plan a focused pilot for selected rooms, test guest communication, and review the operational workflow with your reception and management team.