Pricing
Simple plans for hotels that want better guest communication.
Choose a package based on your property size, required features, team workflow, and level of automation. Pricing is per month, per property.
Starter
For smaller properties that want QR guest support and a website chatbot.
50€ setup
Best for simple guest questions
No team accounts
No verified stay access
Operation
For hotels that want staff alerts, stay access, team routing, and daily operations control.
100€ setup
Realtime voice AI not included
Android Operations App not included
Premium
For premium hotels and groups that want the full AI guest operations experience.
200€ setup
Best for properties that want maximum automation and analytics
Compare
Full capability comparison.
The Operation plan is built for daily staff workflow. Premium adds voice AI, advanced customization, reports, reviews, and the Android operations app.
| Capability | Starter 99€ | Operation 199€ | Premium 269€ |
|---|---|---|---|
| QR guest assistant | |||
| Website Chatbot | |||
| Languages supported | 3 | 132 | 132 |
| Text AI chat | |||
| Realtime / voice AI | |||
| Verified stay access | |||
| Staff alerts and tasks | |||
| Departments and routing | |||
| Setup fees | 50€ | 100€ | 200€ |
| Personalise webchat widget | |||
| Chatbot knowledge | |||
| Custom Tone of Voice & Visual | |||
| Customer Satisfaction (CSAT) score | |||
| No of Chatbots | 1 | 5 | Unlimited |
| Upsell and cross-sell (Promotions) | |||
| Satisfaction surveys | |||
| Translate conversations | |||
| Human Take Over in Chat | |||
| Human Take over live translation | |||
| Management of in-house guest requests | |||
| Assignment of requests per team | |||
| GSM Operations App | |||
| GSM Operations Android App | |||
| Reports and reviews | |||
| Stays integration | |||
| Team Accounts | 0 | 5 | 15 |
FAQ
Common pricing questions.
Do guests need to download an app?
No. The main guest flow works through a QR code in the room and opens directly in the browser. This keeps adoption simple for short hotel stays.
Can GSM answer in different languages?
Yes. GSM supports multilingual guest communication. Operations and Premium are designed for international guest communication at scale.
Is GSM only a chatbot?
No. GSM is built for hotel operations. The assistant answers questions, but also turns service requests into trackable staff tasks.
Can staff take over conversations?
Yes. Operation and Premium include human takeover in chat, while Premium adds live translation support.
Can we start with a small pilot?
Yes. A pilot rollout can be set up for selected rooms or a selected operational area before wider deployment.
Book a demo
See how GSM turns guest requests into hotel operations.
We can plan a focused pilot for selected rooms, test guest communication, and review the operational workflow with your reception and management team.